SPEEDY SERVICE AMID AN IMPENDING CMCO

Honda Service Centre PJ 4S  allayed my anxieties of getting my car back on time. On time for what? The IMPENDING Conditional Movement Control Movement (CMCO) of course! 

Here we go round the mulberry bush again, parts of Malaysia will return to lock down or partial lock down tomorrow, 

and my car nearly went into lock down too. 

        How did all this happen? OK, it all started about 2 weeks ago when I took my car for its 40,000 km “check up.” I was informed that the service engineers found both front  lower arms faulty. What front lower arms? I know about cars - spark plugs, car suspension and even carburetors as my former carburetor died on me a few years ago. But, this lower arm lingo is alien vocabulary, and I am sure Mr. Victor Tee did not say car armrest (this one I know). 

Well, I am not one to argue with the experts, especially when I was informed the parts were claimable under warranty! He ordered the parts immediately and they were expected to arrive in 2 weeks. A few days later, I kept receiving calls from the Service Centre. But, you know, this “young” lady here has lots of happenings in her life and I didn’t return the calls. I was quite surprised then to

receive a Whatsapp message from Mr. Tee informing me to make an appointment to replace the warranty parts. My, my, that’s efficient for something under warranty and  FOC (Free of Charge) too! 

         Thus, this morning saw me hurrying to the Honda Service Centre at PJ 4S as the government had just declared a 14-day CMCO starting tomorrow. This means we can’t be jollying driving around, unless for essential matters, and replacing a car front lower arms is definitely NOT AN EMERGENCY.

        Gizmo Man was very “excited” and told me to make sure I get back my car TODAY or it may be lock down in the centre for 2 weeks.  I met Mr. Tee at around 8.45 am and was  relieved when he said my car would be ready by 3pm. PHEW, made it before CMCO tomorrow!!

         I was back home attending to my “happenings” when at 11 am, a “beeep” from my Whatsapp showed a message,

   “Your car is already done, replace parts and done tested.” That was FAST. Aargh, it was not 3pm yet. I had NO TRANSPORT cos Gizmo Man was having virtual meetings. 

        Mr. Tee promptly replied he'll meet me after his lunch break. 

Believe me, I am not paid for this post and I have absolutely NO affiliations with this service centre. In the past, I use to take a lot of things for granted, many times just forgetting to say TQ. With all the complications and uncertainties in life now, I have changed somewhat.  Say TQ now. Give credit when credit is due. 

Tomorrow may not come.

THANK YOU MR. VICTOR TEE

AND THE SERVICE TEAM AT 

Honda Service Centre PJ 4S - Tenaga Setia Resources Sdn. Bhd. 

KEEP UP THE EXCELLENT SERVICE. 

STAY SAFE ALWAYS.

Acknowledgement: The Star newspaper.

CAR SERVICE? NOTHING’S THE SAME ANYMORE!

 

        Took my car  in this morning for its 40,000 km maintenance service. Servicing was due in March during the height of lock down. When the Movement Control Order was lifted, I was still not ready to face Covid-19 outside. But last week, when the brakes started to creak and Gizmo Man rumbled and grumbled louder than the brakes, I was forced to take action. Ha, of course nothing was the same as it was in the “Old World.” 

     All cars formed a queue outside. Personal details were recorded and my forehead zapped for temperature reading

        before I was allowed to enter the service centre.

       Each car was then directed into a specific Disinfection Zone.  A service advisor stood beside my door as I stepped out, took my key and handed me a form where my signature was required.

    This Honda service centre was BUSY.

  Cars were thoroughly drenched both outside 

and inside

 with high powered blasts of disinfectant, nothing like those piss-weak squirts. 

"Hey, wait up, my lunch is in the back seat!"

With social distancing practised at customer service counters,  

I spied the one table, and rushed to park my bum.

 

    All other tables were stacked away due to limited space, since the one metre "stay away from thy neighbour" rule is compulsory in Malaysia.

    Out came my sanitiser and wet wipes as I scrubbed the table top. No taking chances, Covid-19 you ain’t coming anywhere near me. SOPs followed, I settled for the 4 hour wait minus the unlimited coffee, latte, cappuccino ☕ or hot chocolate from the dispenser. WHAT? NO  MORE 🍩 pastries 🥐, curry puffs and “nasi lemak” with the current SOPs! But don’t mess with us scientists, we are always prepared for Murphy's Law.

     I had packed swiss roll, banana cake, lollies and hot coffee for breakfast. 

      

 Tsk, tsk, this "brilliant" scientist forgot she can’t eat with the mandatory mask wearing rule. Sigh of despair, NO breakfast.

I have to give a FIVE STAR ⭐⭐⭐⭐⭐ rating to Honda Service Centre PJ 4S - Tenaga Setia Resources Sdn. Bhd. for their SOPs to safe guard their customers. The day before my appointment, I was politely instructed by phone as to the rules I was expected to follow when servicing my car. Servicing was highly professional and well organised in spite of the continuous flow of customers. 

As soon as I parked my car, service advisor Mr Tee Zhi Han, was already standing outside my door with clear instructions on what to do. It was like having a smiling 🧑 personal butler as he updated me frequently during the 4 hours. 

During this coronavirus pandemic period where many of us are still cautious in  carrying out "normal" activities, it is reassuring that Tenaga Setia Resources Sdn. Bhd. have implemented a safe and comfortable environment for car maintenance services.